FAQ’s
Home || FAQ’s
Frequently Asked Questions
General Questions
1. Where is African Family Fashion located?
We are based in Los Angeles, California. Our address is 4343 Crenshaw Blvd #105, Los Angeles, CA 90008, United States.
2. Do you have a physical store?
No, we are an online-only store. You can shop conveniently on our website: africanfamilyfashion.com.
3. Who can I contact for assistance?
You can reach us via:
- Phone: +1 (323) 295-1066
- Email: support@africanfamilyfashion.com
We’re available Monday through Friday, from 9:00 AM to 7:00 PM (PST).
Shipping & Delivery
4. Do you ship internationally?
No, we currently only ship within the United States.
5. How much does shipping cost?
Shipping is 100% free for all orders within the United States!
6. How long will it take to receive my order?
Processing Time: 1-3 business days
Transit Time: 5-9 business days
Total Delivery Time: 6-12 business days
7. What is the order cut-off time?
Orders placed after 5:00 PM (PST) will be processed the following business day.
Orders & Returns
8. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your shipment.
9. What is your return policy?
We strive for 100% customer satisfaction. If there’s an issue with your order, please contact us at support@africanfamilyfashion.com within 7 days of receiving your item.
Payments
10. What payment methods do you accept?
We accept the following payment options:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Apple Pay
11. Are my payment details secure?
Yes, we use secure payment gateways to ensure your personal and financial information is fully protected.
Products
12. Are your products true to size?
Yes, our products are designed with standard U.S. sizing. Please refer to our size chart on each product page for detailed measurements.
13. Do you restock sold-out items?
We do our best to restock popular items. Keep an eye on our website or sign up for email updates to stay informed.
